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Course Details

Course Title:
Service Excellence in Challanging Times
Provider:
WebJunction
Course Description:
In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.
Subject:
Programming/Services
Program Level: Basic - Elective
Format: Archived Webinar
CE Hours: 1
Course Requirements:
You must have a WebJunction Learning account to access this course.