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Course Details

Course Title:
Managing Challenging Patrons: Security for the New Library Environment
Course Description:
Understand the need for firm, fair, consistent, and assertive responses by staff when working with challenging or problematic patrons. Have guidelines for creating and enforcing library Codes of Conduct that are positive in tone and clearly written. Understand the importance for creating liaison relationships with law enforcement, mental health and other social service organization to assist when needed with the chronically mentally ill or homeless populations that enter the library.
Program Level: Basic - Elective
Format: Archived Webinar
CE Hours: 1