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Course Details

Course Title:
Discovering Possibilities in Every Encounter: Strategies for Achieving Reference Service Excellence
Utah State Library
Course Description:
Do you want to be more effective in helping library users? Would you like to enjoy your time at the reference service desk, yet sometimes find yourself stressed? Why don’t library users say up-front what they really need? This interactive workshop is designed for those who want a refresher on their reference skills and to be more comfortable helping (sometimes impatient or demanding) library users at a service desk.
Program Level: Basic - Elective
Format: Archived Webinar
CE Hours: 1