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Course Details

Course Title:
Cutomer Service Experience in Your LIbrary
Utah State Library
Course Description:
What experiences do you want your customers to receive from your library? What experiences are customers expecting from your organization that they may or may not be receiving? This interactive and informative webinar takes library professionals into the “experience economy” by exploring the “yes” and “no” experiences that both the internal and external customers want and expect when they choose to utilize their library’s products and services.
Collection Development
Program Level: Basic - Elective
Format: Archived Webinar
CE Hours: 1