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Course Details

Course Title:
Changing Models of Customer Service
Utah State Library
Course Description:
Customer service in libraries is transforming, from fixed hours with a physical location to 24 hour virtual services, from waiting in line at a service desk to having the library employee find the lost customer in the stacks, from being a repository for books to a distribution center for information in all types of format, and from being a place where entertainment and education is about reading to a site that hosts events and offers hands-on learning. Learn about trends that are impacting even the smallest libraries in more traditional communities.
Program Level: Basic - Elective
Format: Archived Webinar
CE Hours: 1