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Course Details

Course Title:
Basic Web-Based Reference
Provider:
WebJunction
Course Description:
Web-based, or virtual reference has rapidly become a standard patron service offered by many public libraries. It uses the tools of the internet to extend traditional reference service to the point of need, bringing the service to patron rather than requiring the patron to come in to the library. Basic Web-based Reference will help the learner to provide basic web-based reference service involving e-mail and chat. The course addresses the advantages and disadvantages of online reference, gives step-by-step guidance, and provides tips and resources.
Subject:
Programming/Services
Program Level: Basic - Elective
Format: Self-Paced Online
CE Hours: 1
Course Requirements:
You must have a WebJunction Learning account to access this course.